A little support.

Getting signed in

Studio is for UK students aged 18 and over. Use your own university or college email ending in .ac.uk. Production invitations and confirmation links go to that address. This checks mailbox access, rather than independently verifying your identity, age or enrolment.

If a link is missing, check junk and your university's webmail. Ask the person who invited you to resend it, or contact us. Use the latest link. Never send us your password, a confirmation link or a security code.

Sign in · Reset your password

Using the separate Studio Test app? Use your staging account. It has separate data and does not send account emails. TestFlight installation and your Studio sign-in are separate accounts.

Projects, pictures & chat

Organise a project or apply to join someone else's. Swiping right opens a project for review; it does not apply for you. Choose a role and send your application to express interest.

The first project image is the mood board shown on discovery cards. Add or manage the project's images from its editing controls. Portrait, square and landscape images keep their proportions.

Project chat opens for the organiser and accepted team members. An application on its own does not grant chat access. Check your organised projects and applications in Projects; Updates records decisions and team changes.

Choosing notifications

In the phone app, open You → Account & privacy → Notifications to choose categories or turn notifications off for that phone. Also check Studio's notification permission in your phone settings. Updates and project messages remain available in the app when alerts are off.

If alerts seem missing, check that you are signed in to the right Studio app and account. Tell support your app version, phone model and operating-system version if you need help.

Reporting a concern

Report a project, profile, image or message using its reporting control. In phone chat, open the message's ••• menu. Your report and the moderation decision are private; we do not show them to the reported person.

You can block a person or leave a team. Review the confirmation carefully: affected roles end and you lose the related private chat and shoot-plan access. Unblocking does not restore those roles. Earlier messages remain in the project record.

For help with a report or to question a moderation decision, email support. Studio support is not an emergency service. Read our community rules before posting.

Apple subscriptions

Real purchases are not enabled during this preview. The following links explain Apple's subscription controls when a subscription is available.

On iPhone, open Settings → your name → Subscriptions to manage an Apple subscription. In Studio, the Membership screen is under You → Account & privacy. Restore purchases uses the Apple Account that owns the purchase and the Studio account it was linked to.

Apple's cancellation instructions ↗ · Request a refund from Apple ↗

Deleting Studio or your Studio account does not cancel an Apple subscription. Cancel renewal through Apple separately. Apple decides refund requests; contacting Studio or opening a refund sheet does not confirm approval.

Your account & privacy

Edit your profile from You in the app, or My studio in the browser. For password changes, blocked people or deletion, open You → Account & privacy in the app or Account settings in the browser.

Delete my account asks for your password and permanently removes your active account, profile, photos, applications and projects you organise. Private conversation records, moderation evidence, purchase ownership records and recovery backups may remain as explained in Your details. Membership expiry does not automatically delete your content.

For a data request or if you cannot access your account, email support from your account address where possible. We may need to verify your identity before acting. Do not email passwords, payment-card details or private team conversations.